Desktop Support Analyst

Company Name:
Valleysoft Inc
Knowledgeable (L1 Level, 1-3 years experience) with Windows OS Platform.
Performs core Keep the Lights On (KTLO) services including; managing the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support.
Oversees effective delivery of day to day support provided to end users across multiple branches.
Adheres to operational standards, processes and service objectives in support of client infrastructure.
Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.
Ability to effectively handle multiple concurrent assignments in a fast paced environment.
Innovative team player with strong analytical problem solving and interpersonal skills.
Good knowledge of industry best practices and trends.

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