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Technician - Operations

Title: Technician - Operations
Job Type: Permanent
Location: Carlstad-NJ
Shift: 2:00 PM - 12:30 AM Wednesday to Saturday.
About the Position:
The Operations Technician will be a part of the Managed Services segment of Sungard Availability Services, which handles colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise-levels. In this Operations role, one will interface directly with the customer on a daily basis and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem-solving capabilities and self-reliance.
About You:
You are a hardworking, competitive type that is driven to succeed.
Self-starter with a reputation for being an effective change agent. Let's not go overboard with clich??s.).
You should be Self-motivated and a Quick learner.
Easily assume responsibility, work with minimum supervision.
Competent and reliable professional, committed to top quality work.
Possess excellent communication and interpersonal skills.
A team player who works well with others.
Highly adaptable at learning and understanding new procedures and techniques.
Responsibilities:
Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.
Assist with building Windows-based operating systems and device configurations.
Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.
Assist Sungard Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
Provide on-site customer service to clients while working within the data center.
Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
Understand and follow defined standard operating procedures.
Understand the data center's infrastructure components and supporting tool set.
Respond to and update tickets in accordance with department procedures.
Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
Receive and ship inventory as required.
Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes.
Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
When appropriate, escalate issues quickly and efficiently in order to solve problems within Sungard's Service Level Agreement requirements.
Issue problem, change, and request tickets when necessary for both Sungard infrastructure and customer environments.
Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
Ensure data center is clean and in tour-ready condition.
Must work some holidays and have the flexibility to work extra shifts as required by management.
Perform daily tape rotations, loading scratch tapes, processing offsite paperwork & updating procedures when necessary.
Requirements:
College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
Understanding of Windows-based operating systems.
Understanding of Unix/Linux-based operating systems a plus.
Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint).
Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware.
Preferred experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment.
Must possess strong customer service attitude and interpersonal skills.
Must possess excellent written and verbal communication skills.
Proven ability to execute multiple tasks efficiently and effectively.
Proven ability to work effectively in a team environment.
Demonstrated ability to produce quality work on a consistent basis.
Demonstrated flexibility and organization.
Must be a self-starter and be able to manage assigned tasks with limited management input.
Must be able to lift 40 lbs.
Must have physical ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling.
Previous data center experience a plus.
Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management.
Benefits:
Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more. Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
Sungard Availability Services is an equal opportunity employer.
Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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